- As a user researcher I was part of a big push to help embed principles of user-centred design and user-centred services within the Labour Party.
- One focus for Labour has been to better engage the recent membership expansion. ‘MyLabour’ was thus launched as desktop and mobile web app, the first step towards rebuilding the Labour Party around the needs of their members.
- I planned, implemented and communicated research insights; including regular interviews/lab based user testing for MyLabour.
User Research Process
Plan → Conduct Research → Design → Development → Test → Learn → Plan (next round of research based on backlog)
- Research objectives
- User testing recruitment criteria
Things we tested and what we were testing for?
We wanted to measure performance, get feedback and improve upon
- Prototypes – design, content feed (how do people react? Is it accessible?)
- Live services – including MyLabour (web app), Labour Login (single-sign-on for multiple applications and services), Policy Forum (an online portal for members to contribute to policy making)
- Identify motivators and blockers within existing and new user journeys (to completing an action)
- Card sorts
- Usability tests – think out louds
- Focus groups
- Online surveys
User Research Labs
On top of the UX team, we invited developers/wider teams to participate in observing/recording user testing labs in London and Manchester.
Most research was done one-on-one with members. We also conducted informal focus groups, usability and interview sessions at party constituencies in Cardiff and London.
This typically means amalgamating and decoding insights from:
- Heaps! of post-it notes taken by different members of the team
- Digital notes (e.g. Apple Notes, Google Docs) usually taken by the interviewer/moderator
- Video recordings (usually of the screen interactions rather than the participant)
- Photos taken from the session
- Affinity mapping – organising themes from post-its to answer research questions
- Video editing a highlights reel of session (great for stakeholder buy-in!)
Besides discussions with the wider design and development team, I distilled insights in finding documents or reports – providing actionable design recommendations, design validation and any evidence to open new lines of research inquiry.
In-app Surveys (Qual & Quant)
Rating MyLabour and crunching the quantitative data to get mean scores against app usage analytics. Does feedback coincide with big changes to design and user journeys over time?
A major revamp of the Labour Party website will include MyLabour as the ‘logged in’ resource portal for members while UX development has currently been paused.